# FAQs

#### <mark style="color:$primary;">Can I cancel my subscription?</mark>

Yes. You can cancel anytime from your Billing Settings. Your plan stays active until the end of the current billing cycle.

#### [<mark style="color:$primary;">Why do some posts not appear directly on GIMI?</mark>](#user-content-fn-1)[^1]

Some social platforms have API limitations that prevent embedded previews from loading. This does not affect tracking or eligibility. You can always view the submission via the original post link.

#### <mark style="color:$primary;">Why is my content auto-approved?</mark>

To keep campaigns moving, submissions are auto-approved if they are not manually reviewed within 48 hours. Brands can still review, spotlight, or exclude content at any time.

#### <mark style="color:$primary;">Can I add team members?</mark>

Yes. You can invite teammates from Brand Settings in your dashboard. Each member gets their own login and assigned access level.

#### <mark style="color:$primary;">How do I share my campaign?</mark>

Share your campaign URL anywhere your community lives. Social channels, Discord, Telegram, newsletters, or group chats. More distribution equals more creator output.

#### <mark style="color:$primary;">Can I extend or top up a campaign once it ends?</mark>

Yes. You can reopen or extend a campaign at any time by adding more budget or adjusting the duration directly from your dashboard.

#### <mark style="color:$primary;">What happens if a campaign ends with unused credits?</mark>

Unused budget automatically rolls over to future campaigns. Nothing is lost. Funds stay available for reuse on the platform.

#### <mark style="color:$primary;">Can I white-label GIMI?</mark>

Yes. White-label and custom integrations are available on Enterprise plans. Reach out to discuss setup and pricing.

#### <mark style="color:$primary;">Can I pay via bank transfer?</mark>

Yes. Bank transfers are supported. Contact us at <brands@gimi.co> and our team will assist with the setup.

#### <mark style="color:$primary;">Can I refund credits?</mark>

Challenge credits can be closed and reallocated to other campaigns at any time. Credits cannot be withdrawn back to a bank account.

#### <mark style="color:$primary;">Can I top up my wallet?</mark>

Wallet top-ups are currently handled via bank transfer by contacting <brands@gimi.co>.

Otherwise, campaigns are funded individually by card during challenge setup.<br>

[^1]:


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